Meet Our Newest Portfolio Company, Science on Call, and Its Founder, Andy Freivogel

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Founded in 2020 in Chicago by tech-savvy hospitality veteran Andy Freivogel, Science On Call provides 24/7 smart support for restaurant brands across the U.S. Leveraging AI, automation and trained restaurant technologists, their platform enables operators to tackle tech issues, from POS disruptions and Wi‑Fi outages to Grubhub glitches and menu edits, usually within minutes.The startup’s standout feature is its proprietary database of resolutions, built by solving real-world issues across hundreds of restaurants, making it platform-agnostic and deeply attuned to sector pain points. Operators can simply text, email, or call, and get instant assistance, freeing teams from repetitive trouble tickets and reducing burnout.

Science On Call closed a $2.6 million seed round in September 2023, led by York IE, with participation from Bread & Butter Ventures, Relish Works Capital, Groove Capital, Connetic Ventures, Redstick Ventures, Phoenix Club, and others. According to a recent source, the company has now raised a total of ~$4.2 million over two rounds, confirming strong investor confidence in its model and future scalability.

As of early 2025, the startup is live in approximately 900 restaurant locations, with nearly $2 million ARR, targeting operational growth and broader automation of FAQ‑level support tasks to improve margins and customer service efficiency.

Science On Call is redefining restaurant tech support through AI‑powered, human‑supervised solutions tailored to the hospitality sector. From backing that seed round to joining their cap table, NCV is playing a meaningful role in enabling the company’s next phase: scaling automation, deepening adoption, and transforming how restaurants deal with tech friction every service day.NCV’s involvement goes beyond capital. By providing strategic guidance, opening doors to valuable industry connections, and championing founder-driven innovation, NCV is helping Science On Call build the infrastructure needed for long-term success. Our team brings experience in scaling tech startups and navigating the complex needs of service-heavy industries, critical insight as Science On Call grows from a responsive support tool into a foundational operations partner for restaurant brands nationwide.

This is a story of conviction in tech‑enabled infrastructure, cross‑sector know‑how, and the real impact of solving everyday operational problems. Science On Call and NCV together embody a vision where restaurants can rely on seamless technology, and operators can focus on what really matters: delighting guests.